Produktmanager Collections – Customer Contact & Digital Journey (w/m/d)
224
Not specified; not specified; benefits: pension sc...
Hybrid
Customer journey management experience
Digital product development in regulated environments
Data-driven decision making and kpi definition
224 is seeking a Product Manager for Collections focusing on customer contact and digital journeys. The ideal candidate will have experience in customer journey management and digital product development, with a strong emphasis on data-driven decision-making and stakeholder management
Job Summary
You will serve as the central point for the Customer Contact Strategy in the Collections environment, balancing customer behavior with regulatory requirements.
The role involves defining and prioritizing requirements to create a seamless digital journey that minimizes unnecessary contacts through innovative nudges and self-care options.
Benefits include a hybrid work model, individual budgets for personal development and health, and access to a corporate cafeteria and bike leasing program.
Matching Summary
Match Score: 85
224 is seeking a Product Manager for Collections focusing on customer contact and digital journeys. The ideal candidate will have experience in customer journey management and digital product development, with a strong emphasis on data-driven decision-making and stakeholder management.
Salary
Not specified; Not specified; Benefits: Pension scheme, asset-building contributions, Germany ticket, bike leasing, cafeteria, childcare support
Skills & Requirements
Must-have
Customer Journey Management experience
Digital product development in regulated environments
Data-driven decision making and KPI definition
Stakeholder management across Risk and Legal teams
End-to-end ownership of digital customer experiences
Nice-to-have
Experience with vulnerability and affordability assessments
Knowledge of ING standards and governance frameworks
Ability to design self-service resolution features
Strong communication skills on equal footing
Commitment to continuous personal development
Key Requirements
Fond experience in Customer Journey Management
Proven success in App and web-based journey conception