Guest Services Representative

BMW of South Austin

Merriam, Kansas, US
Guest reception and environment management
Phone call handling and message taking
Dealership software data entry
Ensures a friendly and receptive environment for guests and provides administrative functions for the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions for the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Manages various logs including desk, phone up, loaner agreement, dealer plate, and gas card, while reconciling and updating data entry with dealership software.
  • Provides a warm, positive, and happy environment for guests and teammates, helping to maintain a clean and comfortable facility.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions for the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest reception and environment management
  • Phone call handling and message taking
  • Dealership software data entry
  • Daily report generation
  • Customer interaction and support

Nice-to-have

  • Servant leadership and teamwork
  • Commitment to customer enthusiasm
  • Passion for winning and accountability
  • Continuous improvement mindset

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of relevant experience
  • Intermediate Microsoft Office skills
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter