Patient Concierge, Allentown Internal Medicine, Part Time

St. Luke's University Health Network

Allentown, Pennsylvania, US
Part time
Patient interaction
Clerical service delivery
Waiting room support
St. Luke's University Health Network is seeking a part-time Patient Concierge in Allentown, Pennsylvania, to enhance patient experiences and manage various administrative tasks. The ideal candidate should have experience in a healthcare setting, strong communication skills, and a commitment to patient-centered care

Job Summary

  • The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.
  • Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions and performs clerical service delivery functions with patients, including check-in, patient consent, check-out, and addressing patient inquiries.
  • Supports other practice-based team members by promptly addressing in-basket clerical pool messages and partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.

Matching Summary

Match Score: 85

St. Luke's University Health Network is seeking a part-time Patient Concierge in Allentown, Pennsylvania, to enhance patient experiences and manage various administrative tasks. The ideal candidate should have experience in a healthcare setting, strong communication skills, and a commitment to patient-centered care.

Skills & Requirements

Must-have

  • Patient interaction
  • Clerical service delivery
  • Waiting room support
  • Practice opening/closing
  • Mail and fax processing
  • Cash management
  • Patient inquiries

Nice-to-have

  • Solution-oriented mindset
  • Creative problem-solving
  • Passionate patient advocate
  • Patient-centric culture

Key Requirements

  • High School graduate or equivalent
  • Minimum one year practice-based experience
  • Customer Service experience preferred
  • Excellent communication skills
  • Ability to listen, express compassion and empathy

Work Rights

Not specified

Tailored Resume

Cover Letter