Call Centre Officer #ESY

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Not specified
First point of contact for customers
Support client calls via multiple sites
Provide satisfactory explanations to customers
Recruit Express Pte Ltd is seeking a Call Centre Officer in Singapore to serve as the first point of contact for customers, addressing inquiries and taking remedial actions as necessary. The role involves supporting client calls and managing recurring service issues while performing ad-hoc duties related to contact centre projects

Job Summary

  • Act as the primary first point of contact for customers supporting client calls across various sites.
  • Provide satisfactory explanations to customers and take necessary remedial actions to resolve issues.
  • Alert superiors regarding recurring service failures to facilitate corrective actions and prevent future problems.

Matching Summary

Match Score: 75

Recruit Express Pte Ltd is seeking a Call Centre Officer in Singapore to serve as the first point of contact for customers, addressing inquiries and taking remedial actions as necessary. The role involves supporting client calls and managing recurring service issues while performing ad-hoc duties related to contact centre projects.

Skills & Requirements

Must-have

  • First point of contact for customers
  • Support client calls via multiple sites
  • Provide satisfactory explanations to customers

Nice-to-have

  • Ability to alert superiors on recurring issues
  • Willingness to perform ad-hoc duties
  • Experience with contact centre projects

Key Requirements

  • Resume submission required via email

Work Rights

Not specified

Tailored Resume

Cover Letter