Clcm Deepening Lead

jobs.barclays

London, , United Kingdom
Crm strategy development
Marketing automation implementation
Customer data analytics
Join us as a CLCM Deepening Lead at Barclays where you'll be responsible for shaping and improving the end‑to‑end customer experience across all touchpoints

Job Summary

  • Join us as a CLCM Deepening Lead at Barclays where you'll be responsible for shaping and improving the end‑to‑end customer experience across all touchpoints.
  • You’ll work closely with Product, Digital, Marketing, Segments, and Propositions teams to influence decisions and drive measurable, data‑led improvements.
  • Ultimately, you will lead activities that deepen customer relationships and strengthen loyalty and retention.

Matching Summary

Join us as a CLCM Deepening Lead at Barclays where you'll be responsible for shaping and improving the end‑to‑end customer experience across all touchpoints.

Skills & Requirements

Must-have

  • CRM strategy development
  • Marketing automation implementation
  • Customer data analytics
  • Stakeholder management
  • Cross-functional collaboration
  • Customer communications design

Nice-to-have

  • Experience in lifecycle-driven industries
  • Financial services sector experience
  • Telecom industry experience
  • Leadership and coaching skills
  • Risk and controls knowledge
  • Strategic thinking and digital technology

Key Requirements

  • Experience with customer lifecycle management
  • Ability to influence senior leaders
  • Strong analytical and interpretative skills
  • Experience in risk and controls
  • Experience in change and transformation
  • Business acumen
  • Strategic thinking
  • Digital and technology skills

Work Rights

Not specified

Tailored Resume

Cover Letter