Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
Job Summary
Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system.
Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism.
Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences.
Matching Summary
Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system.
Skills & Requirements
Must-have
Process reservations accurately
Respond to guest inquiries promptly
Provide accommodation information
Collaborate with hotel departments
Analyze booking patterns
Handle guest concerns patiently
Nice-to-have
Pioneering responsible hospitality
Connecting cultures with care
Empowering passion and creativity
Support growth and learning
Imagine tomorrow's hospitality
Key Requirements
Diploma in Front Office Operations/Hotel Management
Previous reservations/customer service experience
Strong listening and interpersonal skills
Excellent verbal communication skills in English
Proficiency with computer systems and reservation software