Product Forward Deployed Engineer, Itsm (senior/lead/principal)

swisssalesjobs.ch

Base: $117,200 - $313,700 annually; base (sf/nyc):...
Not specified
Enterprise itsm concepts expertise
Ai/llm-based solutions deployment
Enterprise data architecture and security
Salesforce is seeking a Product Forward Deployed Engineer specializing in IT Service Management to drive innovation and validate AI capabilities within enterprise environments. The role involves direct customer engagement, research, and collaboration with product teams to shape the future of Salesforce's offerings

Job Summary

  • The Product Forward Deployed Engineering team drives new agentic product innovation by embedding with strategic customers to validate AI capabilities and influence product development.
  • This role requires working with AI features before they are fully defined, solving unscripted problems, and building reusable artifacts to improve the platform for all customers.
  • Salesforce offers comprehensive benefits to support work-life balance and career growth while leading workforce transformation in the AI-driven agentic era.

Matching Summary

Match Score: 85

Salesforce is seeking a Product Forward Deployed Engineer specializing in IT Service Management to drive innovation and validate AI capabilities within enterprise environments. The role involves direct customer engagement, research, and collaboration with product teams to shape the future of Salesforce's offerings.

Salary

Base: $117,200 - $313,700 annually; Base (SF/NYC): $141,200 - $344,700 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health support, parental leave, insurance, 401(k), stock purchase program

Skills & Requirements

Must-have

  • Enterprise ITSM concepts expertise
  • AI/LLM-based solutions deployment
  • Enterprise data architecture and security
  • Proficiency in Python, JavaScript, Apex, or Java
  • Technical customer engagement and escalation
  • Product telemetry and observability analysis
  • Travel 20–30% to customer sites

Nice-to-have

  • Experience with Salesforce CRM and ERP platforms
  • Knowledge of Salesforce Data 360 and Agentforce
  • Familiarity with Salesforce Flows and Lightning Web Components
  • Salesforce platform certifications
  • ITSM platforms experience such as ServiceNow or Jira
  • ITIL 4 Foundation Certification
  • High agency and self-motivation

Key Requirements

  • 7+ years enterprise software or SaaS experience
  • Strong foundation in Computer Science or Engineering
  • Expertise in Service Request, Incident, Change, Knowledge Management
  • Experience with agentic frameworks and prompt engineering
  • Deep knowledge of REST/GraphQL APIs and SaaS architecture
  • Exceptional written communication skills
  • Ability to travel 20–30%

Work Rights

Not specified

Tailored Resume

Cover Letter