As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy
Job Summary
As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy.
You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices.
GitLab is where careers accelerate, innovation flourishes, and every voice is valued, with a high-performance culture driven by values and continuous knowledge exchange.
Matching Summary
As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy.
Skills & Requirements
Must-have
customer adoption and value realization
post-sales customer engagement
Git and version control knowledge
software development lifecycle understanding
CI/CD and DevSecOps concepts
Nice-to-have
trusted advisor relationship building
customer success strategy
outcome-focused customer partnerships
AI integration in workflows
Key Requirements
Customer-facing post-sales experience
Customer success or technical account management background
Experience translating product usage data
Proven ability to build trusted advisor relationships