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Salesforce is seeking a Customer Success Manager in Tokyo, Japan, to leverage industry expertise and product knowledge to drive customer value and engagement. The ideal candidate will specialize in Salesforce's offerings, fostering relationships with executive stakeholders to ensure successful digital transformation.
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Job Summary
The Customer Success Manager uses deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce.
Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
Build and foster executive-level relationships with the customer’s IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & team members.
Matching Summary
Match Score: 75
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Salesforce is seeking a Customer Success Manager in Tokyo, Japan, to leverage industry expertise and product knowledge to drive customer value and engagement. The ideal candidate will specialize in Salesforce's offerings, fostering relationships with executive stakeholders to ensure successful digital transformation.
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Skills & Requirements
Must-have
Salesforce product and platform knowledge
Customer business and technology objectives
Digital transformation guidance
Executive-level relationship building
Risk mitigation planning
Nice-to-have
Trusted Advisor consulting skills
C-level influencing conversations
Enterprise architecture principles
Storytelling and executive presence
Adaptability in uncertainty
Key Requirements
In-depth knowledge in one or more line of businesses