Senior Telecommunications Operator - On-site

Brigham and Women's Faulkner Hospital

Boston, MA, United States
Base: $17.71 - $22.79phly; bonus/equity: not speci...
On-site
Handle incoming and outgoing calls
Process paging requests
Manage answering service calls
The Senior Operator Call Center ensures that the main number, page calls and answering service business are answered in a consistent, efficient, and courteous manner

Job Summary

  • The Senior Operator Call Center ensures that the main number, page calls and answering service business are answered in a consistent, efficient, and courteous manner.
  • The position includes processing calls for Main Listed Number, Patient Information, Paging, and Answering Service, requiring seamless toggling between multi-screens.
  • This role is crucial for responding to all telephone requests for patient information, handling confidential information, and announcing emergency codes.

Matching Summary

The Senior Operator Call Center ensures that the main number, page calls and answering service business are answered in a consistent, efficient, and courteous manner.

Salary

Base: $17.71 - $22.79/Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Handle incoming and outgoing calls
  • Process paging requests
  • Manage answering service calls
  • Respond to patient information requests
  • Announce PHS Codes and emergencies

Nice-to-have

  • Treat every caller as a welcome guest
  • Work independently and be highly motivated
  • Utilize Mass General Brigham values

Key Requirements

  • High School Diploma or equivalent
  • 2+ years of call center experience
  • Ability to type 35 wpm
  • Excellent spelling and grammar skills
  • Exceptional written and verbal communication abilities

Work Rights

Not specified

Tailored Resume

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