In_associate_contact Center Modernization_gcc_advisory_gurugram
PwC
Gurugram, India
Contact center transformation
Ai-led contact center solutions
Presales and solution design
PwC seeks an experienced Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations
Job Summary
PwC seeks an experienced Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
Responsibilities include partnering with sales teams, designing AI-led contact center transformation solutions, and managing client expectations through workshops and presentations.
The role requires a blend of technical depth, contact center operations knowledge, client stakeholder management, and project delivery awareness to ensure solutions are implementable and scalable.
Matching Summary
PwC seeks an experienced Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
Skills & Requirements
Must-have
Contact Center Transformation
AI-led contact center solutions
Presales and solution design
Client stakeholder management
Contact Center Operations & KPIs
Chatbots & Voicebots
Speech & Interaction Analytics
Nice-to-have
Business Transformation
Continuous Process Improvement
Collaboration and Enablement
Market feedback provision
Key Requirements
8-10 years of experience in Presales, Solution Consulting, or Contact Center Transformation
Proven experience managing client stakeholders
Strong understanding of project delivery models
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related fields