Customer Insights Specialist

FEROCIA

Melbourne, Australia
Base: $110,000 - $140,000 aud; bonus/equity: ongoi...
On-site
4+ years customer experience or insights role
Stitching messy datasets and text mining
Conducting 1:1 customer interviews and shadowing
The company aims to be Australia's most innovative bank by 2030 by leveraging technology to empower customers

Job Summary

  • The company aims to be Australia's most innovative bank by 2030 by leveraging technology to empower customers.
  • This role involves stitching together data from apps, contact centers, and market research to create a unified customer story.
  • Employees enjoy a hybrid work culture with perks including a rooftop office, gym access, and ongoing equity grants.

Matching Summary

The company aims to be Australia's most innovative bank by 2030 by leveraging technology to empower customers.

Salary

Base: $110,000 - $140,000 AUD; Bonus/Equity: Ongoing equity grants (conditions apply); Benefits: Generous leave, home loan rebates, personal development budget

Skills & Requirements

Must-have

  • 4+ years customer experience or insights role
  • Stitching messy datasets and text mining
  • Conducting 1:1 customer interviews and shadowing
  • Building detailed customer journey maps
  • Designing in-app surveys and CX measurement frameworks

Nice-to-have

  • Experience with PowerBI for data visualization
  • Persuasive storytelling and commanding a room
  • Autonomous hunter identifying unasked-for opportunities
  • Working in matrix environment across teams
  • Passion for financial inclusion and innovation

Key Requirements

  • 4+ years of experience in customer experience or insights
  • Proven track record influencing product roadmaps
  • Experience working with Product Managers and Engineers

Work Rights

Not specified

Tailored Resume

Cover Letter