Previous experience in collections or financial services
Excellent english language communication skills
Strong negotiation and conflict resolution skills
The role involves managing overdue accounts while balancing firm negotiation with empathy to support customers meeting their obligations
Job Summary
The role involves managing overdue accounts while balancing firm negotiation with empathy to support customers meeting their obligations.
Officers must identify vulnerable customers and recognize hardship triggers early using discretion and sound judgement to ensure proper escalation.
The position requires operating in a fast-paced, technology-enabled environment using multiple communication channels including phone, email, chat, and digital platforms.
Matching Summary
The role involves managing overdue accounts while balancing firm negotiation with empathy to support customers meeting their obligations.
Skills & Requirements
Must-have
Previous experience in Collections or financial services
Excellent English language communication skills
Strong negotiation and conflict resolution skills
Ability to manage multiple cases simultaneously
Awareness of hardship indicators and empathy
Nice-to-have
Adaptability to evolving technology and AI tools
Collaborative mindset within cross-functional teams
Continuous learning and process improvement focus
Experience with digital payment platforms
Key Requirements
Previous experience in Collections required
Previous experience in financial services required
Strong accountability for meeting collections KPIs