Technical Customer Support Manager

Suger Inc

Vancouver, Canada
Not specified; not specified; not specified
On-site
Technical product understanding
Issue escalation and resolution
Cross-functional communication
The role serves as the primary bridge between customers, product teams, and engineering to resolve technical issues

Job Summary

  • The role serves as the primary bridge between customers, product teams, and engineering to resolve technical issues.
  • Suger provides an API-first revenue platform that simplifies complex pricing, contracting, and billing workflows for B2B software companies.
  • This position requires a hybrid work model with four days per week spent in the Downtown Vancouver office.

Matching Summary

The role serves as the primary bridge between customers, product teams, and engineering to resolve technical issues.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Technical product understanding
  • Issue escalation and resolution
  • Cross-functional communication

Nice-to-have

  • Experience with cloud marketplaces
  • API-first platform knowledge
  • Strong translation of customer pain

Key Requirements

  • Hybrid work availability in Vancouver
  • Understanding of technical products
  • Ability to translate customer pain points

Work Rights

Not specified

Tailored Resume

Cover Letter