Customer Care Support Advisor (3 Month Ftc)

Live Nation Entertainment

Manchester, United Kingdom
Contact centre customer service experience
Microsoft outlook word excel proficiency
Excellent written and verbal communication skills
The role provides efficient front-line service to fans by resolving problems and queries across multiple communication channels

Job Summary

  • The role provides efficient front-line service to fans by resolving problems and queries across multiple communication channels.
  • Team members guide fans through the entire events process, assisting with ticket purchases, access issues, and post-event support.
  • The position requires adherence to strict Key Performance Indicators and Service Level Agreements while maintaining brand confidence.

Matching Summary

The role provides efficient front-line service to fans by resolving problems and queries across multiple communication channels.

Skills & Requirements

Must-have

  • Contact Centre customer service experience
  • Microsoft Outlook Word Excel proficiency
  • Excellent written and verbal communication skills

Nice-to-have

  • Passion for live entertainment industry
  • Ability to work under pressure
  • Strong attention to detail and grammar

Key Requirements

  • 3 month fixed-term contract
  • Full-time availability on Monday to Sunday rota
  • Location based in Manchester, UK

Work Rights

Not specified

Tailored Resume

Cover Letter