Customer Service Associate Iii- 2nd Shift (hybrid- In Uniondale, Ny)

National General (an Allstate company)

Uniondale, NY, US
Hybrid (on-site 2-3 days per week; work from home remaining days)
Strong verbal and written communication skills
Ability to work independently managing multiple priorities
Highly organized and detail-oriented approach
National General, an Allstate company, is seeking a Customer Service Associate III for their hybrid role based in Uniondale, NY. The position involves handling customer inquiries related to insurance policies and account updates, with a strong emphasis on empathy and problem-solving

Job Summary

  • This role involves delivering exceptional service by handling moderate to complex inquiries related to policies, billing, and account updates.
  • Employees will engage with customers through inbound and outbound calls while striving for first-call resolution on unique questions.
  • The position offers hybrid flexibility with 2-3 days on-site at the Uniondale office and remote work options.

Matching Summary

Match Score: 85

National General, an Allstate company, is seeking a Customer Service Associate III for their hybrid role based in Uniondale, NY. The position involves handling customer inquiries related to insurance policies and account updates, with a strong emphasis on empathy and problem-solving.

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Ability to work independently managing multiple priorities
  • Highly organized and detail-oriented approach
  • Patience empathy and professionalism with customers

Nice-to-have

  • Experience with Microsoft Office Suite especially Excel
  • Prior exposure to insurance concepts or policies
  • Comfort handling complex or difficult conversations

Key Requirements

  • 0-2 years of experience preferred
  • Authorization to work in the United States required

Work Rights

Must have authorization to work in the United States

Tailored Resume

Cover Letter