Content Writer

Robinhood Markets Inc

Denver, CO, USA
Base: $65,000 - $77,000 usd; bonus/equity: not spe...
On-site
Create and maintain sops
Write customer messaging
Knowledge base articles
The Platforms Knowledge Management team's mission is to ensure Robinhood associates and customers have clear, current, and compliant guidance at their fingertips

Job Summary

  • The Platforms Knowledge Management team's mission is to ensure Robinhood associates and customers have clear, current, and compliant guidance at their fingertips.
  • As a Knowledge Management Content Writer, you will join a collaborative, cross-functional team and work closely with Product Managers, Operations, and other stakeholders.
  • This role is based in our Denver, CO; Westlake, TX; and Chicago, IL offices, with in-person attendance expected at least 3 days per week.

Matching Summary

The Platforms Knowledge Management team's mission is to ensure Robinhood associates and customers have clear, current, and compliant guidance at their fingertips.

Salary

Base: $65,000 - $77,000 USD; Bonus/Equity: Not specified; Benefits: 100% paid health insurance for employees with 90% coverage for dependents, lifestyle wallet, employer-paid life & disability insurance, fertility benefits, mental health benefits, time off, catered meals

Skills & Requirements

Must-have

  • Create and maintain SOPs
  • Write customer messaging
  • Knowledge base articles
  • AI-powered tools for content
  • Structured thinking for content
  • Gather user feedback

Nice-to-have

  • Content analytics experience
  • Knowledge management systems
  • Information architecture interest
  • UX content design best practices

Key Requirements

  • Excellent writing skills
  • Experience with SOPs or knowledge bases
  • Strong collaboration and communication
  • Organizational skills and attention to detail
  • Ability to prioritize projects and meet deadlines
  • Willingness to adopt AI tools

Work Rights

Not specified

Tailored Resume

Cover Letter