$103,450 - $197,730; not specified; not specified ...
Claims operations member service employees
Process improvements and organizational changes
Operational risk management and compliance
Lead and be accountable for auto and other claims operations member service employees responsible for serving members and providing appropriate solutions
Job Summary
Lead and be accountable for auto and other claims operations member service employees responsible for serving members and providing appropriate solutions.
Develop engaged employees through regular coaching and feedback to deliver business results and complete process improvements.
Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Matching Summary
Lead and be accountable for auto and other claims operations member service employees responsible for serving members and providing appropriate solutions.
Salary
$103,450 - $197,730; Not specified; Not specified
Skills & Requirements
Must-have
Claims operations member service employees
Process improvements and organizational changes
Operational risk management and compliance
Employee coaching and development
Claims file quality review
Nice-to-have
Empower members for financial security
Trusted advice and exceptional service
Military community focus
Honesty, integrity, loyalty, service values
Key Requirements
Bachelor's degree or 4 years of related experience
6 years progressive customer service, operational, military or leadership experience
Minimum 2 years claims handling experience
2 years direct team lead, supervisory or management experience
Experience using and interpreting data
Acquire applicable insurance adjuster license within 6 months