Engagement Manager - Markting Cloud, Data Cloud

Salesforce

Not specified
Manage full project lifecycle
Drive delivery teams using agile
Facilitate stakeholder meetings
Salesforce is seeking an Engagement Manager for their Marketing Cloud and Data Cloud solutions, responsible for delivering complex, enterprise-level projects. The ideal candidate will have extensive experience in project management, particularly within CRM implementations, and a strong focus on customer satisfaction

Job Summary

  • The Engagement Delivery Manager is an experienced Project/Program Manager responsible for successfully delivering complex, enterprise-level solutions for our customers.
  • This individual contributor role focuses on leading the execution of customer-facing engagements, ensuring projects are delivered with the highest quality, securing high customer satisfaction (CSAT), and achieving strong business outcomes.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

Match Score: 85

Salesforce is seeking an Engagement Manager for their Marketing Cloud and Data Cloud solutions, responsible for delivering complex, enterprise-level projects. The ideal candidate will have extensive experience in project management, particularly within CRM implementations, and a strong focus on customer satisfaction.

Skills & Requirements

Must-have

  • Manage full project lifecycle
  • Drive delivery teams using Agile
  • Facilitate stakeholder meetings
  • Develop strong partnerships
  • Manage feature dependencies
  • On-time and on-budget delivery

Nice-to-have

  • Collaborative environment
  • Foster creativity and innovation
  • Leverage business knowledge
  • Drive business process improvements

Key Requirements

  • 7+ years of experience in program or project management
  • 2+ years managing complex enterprise-scale CRM implementations
  • 5+ years experience with management consulting
  • Proven project leadership skills
  • Experience leading internal and external project customers
  • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter