Technical Account Manager - Tech Touch (remote, Mex)

Falcom

Remote
**
Technical problem-solving skills
Customer service skills
Windows operating systems knowledge
** CrowdStrike is seeking a Technical Account Manager for their remote team in Mexico, focusing on providing technical support and ensuring customer success within the cybersecurity sector. The ideal candidate should possess strong customer service skills, technical expertise, and a collaborative attitude to manage customer inquiries and renewals effectively. **

Job Summary

  • CrowdStrike is a global leader in cybersecurity with a mission to stop breaches using an advanced AI-native platform.
  • The role involves serving as a technical contact, participating in onboarding, performing health checks, and managing renewal risks.
  • CrowdStrike offers market-leading compensation, comprehensive wellness programs, paid leaves, professional development, and a vibrant office culture.

Matching Summary

Match Score: 75

** CrowdStrike is seeking a Technical Account Manager for their remote team in Mexico, focusing on providing technical support and ensuring customer success within the cybersecurity sector. The ideal candidate should possess strong customer service skills, technical expertise, and a collaborative attitude to manage customer inquiries and renewals effectively. **

Skills & Requirements

Must-have

  • technical problem-solving skills
  • customer service skills
  • Windows Operating Systems knowledge
  • enterprise web technologies knowledge
  • technical communications participation
  • renewal risk management
  • case escalation handling

Nice-to-have

  • collaborative attitude
  • commitment to ongoing self-education
  • professional fluency in English
  • experience with SaaS organizations
  • participation in on-call rotation
  • knowledge of security applications

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • 3+ years Customer Success/Support/TAM experience in SaaS
  • Professional fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter