Residential Support Representative 1-us Remote

STANLEY Access Technologies

Remote, US
Base: $32,900 to $66,900; bonus/equity: not specif...
Fully remote
1+ years of customer service experience
Strong written and verbal communication skills
Ability to type 55 wpm
STANLEY Access Technologies is seeking a Residential Support Representative for a fully remote position in the US, focusing on delivering excellent customer support for their products. The role requires troubleshooting technical issues, maintaining product knowledge, and engaging positively with customers while adhering to the company’s values and performance metrics

Job Summary

  • Allegion is dedicated to creating peace of mind by pioneering safety and security.
  • The role involves providing positive customer experiences and troubleshooting technical issues.
  • Employees enjoy generous paid time off and a commitment to professional development.

Matching Summary

Match Score: 85

STANLEY Access Technologies is seeking a Residential Support Representative for a fully remote position in the US, focusing on delivering excellent customer support for their products. The role requires troubleshooting technical issues, maintaining product knowledge, and engaging positively with customers while adhering to the company’s values and performance metrics.

Salary

Base: $32,900 to $66,900; Bonus/Equity: Not specified; Benefits: Health, dental and vision insurance

Skills & Requirements

Must-have

  • 1+ years of customer service experience
  • Strong written and verbal communication skills
  • Ability to type 55 wpm
  • Knowledge of Zendesk and call center operations

Nice-to-have

  • Bilingual in Spanish and/or French
  • Familiarity with smart device applications
  • Ability to develop cross-functional relationships

Key Requirements

  • High school diploma or GED required
  • Associate’s degree preferred
  • 1+ years handling high-volume inquiries

Work Rights

Not specified

Tailored Resume

Cover Letter