The Senior Analyst provides expert level technology and customer support while playing a key role in aligning business needs with effective technical solutions
Job Summary
The Senior Analyst provides expert level technology and customer support while playing a key role in aligning business needs with effective technical solutions.
This role is suited to individuals with extensive technical and analytical experience, offering opportunities to influence support practices, mentor and guide junior team members and collaborate with stakeholders across technology and the business.
We have an outstanding benefits package which includes: Company-provided healthcare, A competitive annual leave allowance, Generous pension provisions, Income protection, Health and wellness benefits, Volunteering days, Enhanced parental leave, Life insurance.
Matching Summary
The Senior Analyst provides expert level technology and customer support while playing a key role in aligning business needs with effective technical solutions.
Skills & Requirements
Must-have
Expert level technology support
Customer support
Problem Management
Major Incident process
ServiceNow
Windows Operating Systems
Office 365
Nice-to-have
Continuous improvement
Collaboration with stakeholders
Coaching junior team members
Positive team culture
Knowledge sharing culture
Key Requirements
Extensive experience in customer facing desktop support