Etic, Oci Technical Support Engineer - Senior Associate
PwC PricewaterhouseCoopers GmbH
Cairo, Egypt
L2/l3 cloud support
Itil incident management
Itil problem management
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments
Job Summary
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
Handle escalated incidents related to cloud services, ensuring timely resolution in line with SLAs.
Identify opportunities for improving service delivery and performance, using metrics and reporting to measure success and propose enhancements to cloud operations and processes.
Matching Summary
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
Skills & Requirements
Must-have
L2/L3 cloud support
ITIL incident management
ITIL problem management
ITIL change management
IaaS and PaaS services
troubleshooting escalated incidents
Nice-to-have
analytical and critical-thinking skills
manage multiple clients simultaneously
strong sense of ownership
excellent customer service
Key Requirements
4-7 years experience in cloud environments
Bachelor’s degree in Computer Science or related field
Cloud Architect Professional or Cloud Operations certifications