Express Service Writer

Suburban CDJR of Troy

Troy, MI, United States
Customer experience management
Repair order management
Technician communication
As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician

Job Summary

  • As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
  • We’re home to some of the most iconic vehicles in the industry, and we’re looking for an experienced Service Writer who can hit the ground running and deliver the level of service our customers expect.
  • Join a respected dealership in the Chrysler-Dodge-Jeep-Ram network and access ongoing training, career development, and advancement opportunities.

Matching Summary

As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.

Skills & Requirements

Must-have

  • customer experience management
  • repair order management
  • technician communication
  • professionalism and warmth
  • active listening skills

Nice-to-have

  • passion for automotive industry
  • team player
  • fast-paced environment

Key Requirements

  • Proven track record in service writing
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter