Assistant Director Of Rooms

Four Seasons Hotels & Resorts

Kuala Lumpur, Malaysia
Front desk management
Guest services operations
Staff training and development
The Assistant Director of Rooms directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Laundry, Guest Services and Guest Experience

Job Summary

  • The Assistant Director of Rooms directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Laundry, Guest Services and Guest Experience.
  • They act as the senior manager in these areas when the Division Head is not available and also assumes responsibility as Director of Rooms in their absence.
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

Matching Summary

The Assistant Director of Rooms directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Laundry, Guest Services and Guest Experience.

Skills & Requirements

Must-have

  • Front Desk Management
  • Guest Services Operations
  • Staff Training and Development
  • Financial Goal Monitoring
  • Revenue Optimization Strategies

Nice-to-have

  • Genuine Heart and Luxury Service
  • Creating Lasting Impressions
  • Urban Oasis Environment
  • Commitment to High Standards

Key Requirements

  • 3 to 5 Years’ Experience
  • Operations Rooms and Department Head Experience
  • Degree holder in hotel or related field
  • Excellent English proficiency
  • Bahasa Malaysia proficiency
  • Right to work in Malaysia

Work Rights

Local candidates or Malaysian PR holders only

Tailored Resume

Cover Letter