Customer Service Representative

onsemi

Shenzhen, Guangdong, China
Master order management
Customer relationship management
Customer advocacy/problem resolution
Proactively provide tactical service support and manage customer relationships, acting as a customer advocate to resolve problems

Job Summary

  • Proactively provide tactical service support and manage customer relationships, acting as a customer advocate to resolve problems.
  • Master order management processes including quotes, order entry, reschedules, shipment expedites, and RMAs.
  • onsemi is driving disruptive innovations in automotive and industrial end-markets, accelerating change in megatrends.

Matching Summary

Proactively provide tactical service support and manage customer relationships, acting as a customer advocate to resolve problems.

Skills & Requirements

Must-have

  • Master Order Management
  • Customer Relationship Management
  • Customer Advocacy/Problem Resolution
  • Supply chain management understanding
  • Oracle system and Salesforce expertise

Nice-to-have

  • Patience, tact, enthusiasm
  • Innovative/Creative skills
  • Positive attitude

Key Requirements

  • Bachelors degree
  • English written and verbal communication

Work Rights

Not specified

Tailored Resume

Cover Letter