Cards Operations Specialist - Banking Operations (openbank)

Openbank

Madrid, Spain
Card servicing teams management
Process improvement identification
Incident management
Manage both internal and external card servicing teams, establish team priorities, and take responsibility for daily process KPIs and SLAs with regular reporting

Job Summary

  • Manage both internal and external card servicing teams, establish team priorities, and take responsibility for daily process KPIs and SLAs with regular reporting.
  • Identify opportunities for process improvements and efficiency gains, handle incident management, and represent the servicing team across key bank forums.
  • Join Openbank, the 100% digital bank of the Santander Group, offering competitive remuneration, attractive benefits, and possibilities for growth within the company and the Group.

Matching Summary

Manage both internal and external card servicing teams, establish team priorities, and take responsibility for daily process KPIs and SLAs with regular reporting.

Skills & Requirements

Must-have

  • card servicing teams management
  • process improvement identification
  • incident management
  • vendor management
  • budget allocation
  • daily process KPIs and SLAs

Nice-to-have

  • digital innovation passion
  • agile and dynamic environment
  • collaboration and freedom
  • strong character and decision making
  • leadership in informal networks

Key Requirements

  • +6 years of experience in cards operations
  • University or Master’s Degree
  • C1 level of English

Work Rights

Not specified

Tailored Resume

Cover Letter