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AIG is seeking a Claims Intake Analyst (FNOL) to handle initial claim reports and ensure accurate information is entered into their claims management system. The role requires strong customer service skills, bilingual communication in English and Spanish, and attention to detail.
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Job Summary
This role is responsible for handling initial claim reports from policyholders, agents, and third parties while ensuring timely and accurate setup into the claims management system.
The ideal candidate must be fully bilingual, communicating fluidly in both Spanish and English for oral and written interactions.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development for its team members.
Matching Summary
Match Score: 75
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AIG is seeking a Claims Intake Analyst (FNOL) to handle initial claim reports and ensure accurate information is entered into their claims management system. The role requires strong customer service skills, bilingual communication in English and Spanish, and attention to detail.
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Skills & Requirements
Must-have
Fully bilingual Spanish and English
Strong data entry accuracy
Monitor FNOL inbox daily
Navigate multiple systems
Assign claims to teams
Nice-to-have
Basic insurance terminology knowledge
Empathy and customer service orientation
Problem solving for unusual situations
Adaptability in fast-paced environment
Team collaboration skills
Key Requirements
Associates degree or equivalent
Experience in customer service role
Must be able to communicate fluidly in Spanish and English