Senior Manager, O365 Operations

Smith & Nephew

Pune, India
Hybrid
Microsoft 365 operations
Enterprise cloud identity platform
24x7 global operations
This role oversees 24x7 global operations supporting Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft Entra ID (Azure AD), ensuring high availability, performance, security, and compliance across a worldwide user base

Job Summary

  • This role oversees 24x7 global operations supporting Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft Entra ID (Azure AD), ensuring high availability, performance, security, and compliance across a worldwide user base.
  • Operational governance follows ITIL v4 best practices, including Incident, Major Incident, Problem, Change, Release, and Service Request Management.
  • Smith & Nephew offers benefits such as Major medical coverage, Educational Assistance, Flexible Personal/Vacation Time Off, and Free Cab Transport Facility.

Matching Summary

This role oversees 24x7 global operations supporting Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft Entra ID (Azure AD), ensuring high availability, performance, security, and compliance across a worldwide user base.

Skills & Requirements

Must-have

  • Microsoft 365 operations
  • Enterprise cloud identity platform
  • 24x7 global operations
  • ITIL v4 best practices
  • Major Incident Management
  • Service Level Management

Nice-to-have

  • People leadership
  • Data-driven decision-making
  • Automation improvements
  • Zero Trust models
  • Inclusion and Belonging

Key Requirements

  • 15+ years of progressive IT experience
  • 5+ years leading Microsoft 365/cloud collaboration operations
  • Proven experience managing 24x7 global IT operations
  • ITIL v4 certification (Foundation minimum)
  • Bachelor´s degree in Computer Science or related subject preferred

Work Rights

Not specified

Tailored Resume

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