The Manager, Service Delivery leads a team responsible for executing standardized B2B service deliveries across SMB and SLED/FED environments, ensuring consistent delivery performance
Job Summary
The Manager, Service Delivery leads a team responsible for executing standardized B2B service deliveries across SMB and SLED/FED environments, ensuring consistent delivery performance.
This role proactively monitors execution health and intervenes to prevent delivery drift or compliance risks, driving predictable outcomes and sustained team effectiveness.
T-Mobile offers a comprehensive Total Rewards Package including competitive salary, stock grants, 401(k), and access to money coaches, along with medical, dental, vision insurance, and paid time off.
Matching Summary
The Manager, Service Delivery leads a team responsible for executing standardized B2B service deliveries across SMB and SLED/FED environments, ensuring consistent delivery performance.
Salary
$97,800 - $176,400; Bonus: 15% Corporate Bonus Target; Benefits: Comprehensive benefits package including medical, dental, vision, 401(k), stock grants, PTO, and more
Skills & Requirements
Must-have
B2B service delivery models
Agile, waterfall, and ITIL methodologies
Monitor execution health
Resolve delivery blockers
Lean continuous improvement techniques
Define and use metrics and scorecards
Nice-to-have
Build, inspire, and manage teams
Customer-focused approach
Negotiate and resolve conflicts
Telecommunications public sector compliance
Key Requirements
Bachelor's Degree Business Administration, Information Technology, or Related Field (Required)
4-7 years Managing service delivery teams in a B2B environment