Customer Service Representative

Guild Garage Group

Rockville, MD, United States
Base: $20 - $22 usd; bonus/equity: not specified; ...
On-site
Positive empathetic professional approach
Handle high volume of calls
Work across multiple channels
You'll be the voice of Gaithersburg Garage Doors—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back

Job Summary

  • You'll be the voice of Gaithersburg Garage Doors—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back.
  • We’re on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew.
  • We offer a team-first culture where your contributions matter, opportunities for advancement, and hands-on training and mentorship to help you shine.

Matching Summary

You'll be the voice of Gaithersburg Garage Doors—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back.

Salary

Base: $20 - $22 USD; Bonus/Equity: Not specified; Benefits: Health, Vision, Dental, PTO, Holidays, 401k and matching

Skills & Requirements

Must-have

  • Positive empathetic professional approach
  • Handle high volume of calls
  • Work across multiple channels
  • Research solutions and provide responses
  • Recommend additional services

Nice-to-have

  • Team-first culture
  • Excited about growth
  • Adaptable and calm under pressure
  • Learning company services inside out

Key Requirements

  • 1+ year customer service role
  • Excellent communication and listening skills
  • Strong organization time management multitasking
  • High school diploma or equivalent
  • Familiarity with ServiceTitan is a big plus

Work Rights

Not specified

Tailored Resume

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