Fairmont Gold Supervisor (casual)

Sofitel Brisbane Central

Kohala Coast, United States
Base: $31.46 usd; bonus/equity: not specified; ben...
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Guest service and satisfaction
Supervise daily lounge operations
F&b standards
** The Sofitel Brisbane Central is seeking a Fairmont Gold Supervisor to ensure exceptional guest service and satisfaction at their luxury resort on Kohala Coast, Hawaii. The ideal candidate will have previous leadership experience in hospitality, strong communication skills, and a commitment to exceeding guest expectations. **

Job Summary

  • The Fairmont Gold Supervisor is responsible for ensuring the highest levels of guest service while maintaining hotel profitability in a positive, innovative working environment.
  • Responsibilities include coordinating all aspects of the Fairmont Gold floor, supervising daily operations, providing exceptional concierge services, and developing strong guest relationships.
  • Benefits include medical/drug/vision, employer-paid life and accidental insurance, a 401(k) plan with matching, paid holidays and vacation, and discounts on hotel services and retail.

Matching Summary

Match Score: 75

** The Sofitel Brisbane Central is seeking a Fairmont Gold Supervisor to ensure exceptional guest service and satisfaction at their luxury resort on Kohala Coast, Hawaii. The ideal candidate will have previous leadership experience in hospitality, strong communication skills, and a commitment to exceeding guest expectations. **

Salary

Base: $31.46 USD; Bonus/Equity: Not specified; Benefits: Preferred provider medical/drug/vision, employer paid group life and accidental insurance, 401(k)/retirement saving plan & matching program, 11 paid holiday/personal days, 10 days paid vacation, 50% discounts at hotel restaurants, 30% discount on retail items, 30% discount on Spa Without Walls services, Travel Program with employee discounts at Accor properties + Friends & Family rates, Complimentary meals in employee dining facility

Skills & Requirements

Must-have

  • Guest service and satisfaction
  • Supervise daily Lounge operations
  • F&B Standards
  • Fairmont Gold Brand Standards
  • Guest relationships
  • Cross-departmental communication

Nice-to-have

  • Aloha spirit
  • Passion for Hawaii's heritage
  • Luxury oasis
  • Authentic Hawaiian experience
  • Globetrotters

Key Requirements

  • Previous leadership role experience
  • Minimum two years Front Office experience
  • Minimum one year supervisory capacity
  • Fluency in English
  • Operational knowledge of Property Management System
  • Proficiency in Microsoft Office suite

Work Rights

Must be legally eligible to work in the United States

Tailored Resume

Cover Letter