NRMA is seeking a Frontline Operations Manager for their Roadside Assistance team in Blacktown, AU. This full-time position involves leading a team, managing service delivery operations, and fostering stakeholder relationships while providing a supportive work culture
Job Summary
Effectively recruit, retain, develop and reward a team of NRMA Roadside service provider (approx. 30-40 FTE).
Analyse and monitor financial and commercial information and identify issues or opportunities which impact business priorities.
Progressive flexibility, leave and well-being benefits to balance all of life's priorities.
Matching Summary
Match Score: 85
NRMA is seeking a Frontline Operations Manager for their Roadside Assistance team in Blacktown, AU. This full-time position involves leading a team, managing service delivery operations, and fostering stakeholder relationships while providing a supportive work culture.
Skills & Requirements
Must-have
Manage a team of 30-40 FTE
Performance and behavioral issue resolution
Develop and maintain industrial relationships
Monitor financial and commercial information
First point of contact for safety incidents
Implement Quality Assurance activities
Nice-to-have
Building and motivating diverse teams
Handling crucial conversations
Front-line implementation of strategic plans
Stakeholder engagement and relationship development
Key Requirements
Experience managing service delivery operations
Experience managing field-based teams through change