Customer Care Manager Ii - Ocala, Fl

PGP Escrow

Ocala, FL, US
Not specified (assumed to be hybrid based on industry norms).
Exceptional customer service orientation
Ability to manage warranty processes
Basic construction skills and knowledge
PulteGroup is seeking a Customer Care Manager II in Ocala, FL, focused on enhancing customer satisfaction through effective service management and quality assurance in homebuilding. Ideal candidates should possess strong customer service skills, basic construction knowledge, and the ability to conduct root-cause analysis

Job Summary

  • PulteGroup is dedicated to building more than just homes; we build inspired employees and meaningful careers.
  • The role involves conducting homeowner assessments and managing trades to ensure customer satisfaction.
  • Join a company that champions inclusion and supports your personal and professional journey.

Matching Summary

Match Score: 75

PulteGroup is seeking a Customer Care Manager II in Ocala, FL, focused on enhancing customer satisfaction through effective service management and quality assurance in homebuilding. Ideal candidates should possess strong customer service skills, basic construction knowledge, and the ability to conduct root-cause analysis.

Skills & Requirements

Must-have

  • Exceptional customer service orientation
  • Ability to manage warranty processes
  • Basic construction skills and knowledge

Nice-to-have

  • Commitment to delivering high-quality service
  • Skilled in conflict resolution
  • Ability to adapt to various personality types

Key Requirements

  • Minimum of 1-2 years of customer service experience
  • Valid driver’s license required
  • High School Diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter