Retail Advice Service Diagonal

282

Customer interaction management
Satisfy operational needs
Cross-selling opportunities
Manage customer interactions in the office to meet the bank's strategy and channel objectives, focusing on operational or commercial needs and providing an outstanding customer experience

Job Summary

  • Manage customer interactions in the office to meet the bank's strategy and channel objectives, focusing on operational or commercial needs and providing an outstanding customer experience.
  • Inform clients about product offerings to meet their financial needs, proactively seeking cross-selling opportunities and achieving commercial objectives.
  • Resolve customer issues and execute required operations according to established procedures, internal audit standards, and security protocols.

Matching Summary

Manage customer interactions in the office to meet the bank's strategy and channel objectives, focusing on operational or commercial needs and providing an outstanding customer experience.

Skills & Requirements

Must-have

  • customer interaction management
  • satisfy operational needs
  • cross-selling opportunities
  • execute banking operations
  • product and market knowledge

Nice-to-have

  • outstanding customer experience
  • improve bank processes
  • demonstrate product knowledge

Key Requirements

  • Degree in Law, Economics, ADE
  • MIFID certification
  • LCI certificate
  • 6 months banking customer service experience
  • Financial advisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter