Scuk Commercial Operations Agent

Santander UK

Milton Keynes, United Kingdom
Base: £28,000 - £30,000; bonus/equity: annual bonu...
Hybrid (minimum of 3 days in-office)
Excellent customer communication skills
Support post-credit operational fulfilment
Maintain regular contact with direct sales team
Santander UK is seeking enthusiastic individuals for the role of Commercial Operations Agent in Milton Keynes and Newport Pagnell. The position involves engaging with customers during their application process for motor finance, ensuring effective communication and adherence to service levels

Job Summary

  • The purpose of this position is to deliver excellent customer communication skills by engaging in email and telephone conversations with Tesla customers via the SCUK online journey when their application requires more information in order to get a credit decision.
  • The successful candidate must be able to manage and be comfortable with dealing with a daily pipeline of customers and progressing them from lead to activation, ensuring that customer cases are updated across internal systems in a timely manner and within agreed Service Level Agreements, generating and issuing regulated documentation.
  • We have a range of benefits available which include a competitive salary of £28,000 - £30,000, 25 days holiday per annum, plus bank holidays, and an annual bonus based on personal and company performance.

Matching Summary

Match Score: 85

Santander UK is seeking enthusiastic individuals for the role of Commercial Operations Agent in Milton Keynes and Newport Pagnell. The position involves engaging with customers during their application process for motor finance, ensuring effective communication and adherence to service levels.

Salary

Base: £28,000 - £30,000; Bonus/Equity: Annual bonus based on personal and company performance; Benefits: 25 days holiday, £500 flexible benefit allowance, generous pension contributions, employee assistance programme, sharesave scheme, reduced rate gym passes

Skills & Requirements

Must-have

  • Excellent customer communication skills
  • Support post-credit operational fulfilment
  • Maintain regular contact with Direct Sales team
  • Accessing sensitive customer data
  • Work in a fast-paced environment
  • Adherence to SLAs and productivity targets

Nice-to-have

  • Experience with external business partners
  • Exposure to external partners and consumers
  • Continuous personal development

Key Requirements

  • Previous Customer Services work experience in automotive-related financial services
  • Appreciation of legal, regulatory and compliance issues
  • Familiar with FCA’s principles of business including The Consumer Duty
  • Understanding of automotive finance products

Work Rights

Not specified

Tailored Resume

Cover Letter