Assistant Manager - Member Center

Texas Dow Employees Credit Union

Victoria, Texas, USA
On-site
Exceptional member service experience
Coaching and developing employees
Problem-solving and critical thinking
The Texas Dow Employees Credit Union is seeking an Assistant Manager for their Member Center in Victoria, Texas, responsible for leading branch employees, enhancing member relationships, and ensuring exceptional service experiences. The ideal candidate will have 3-5 years of relevant experience in banking and member services, with a strong emphasis on coaching, problem-solving, and operational decision-making

Job Summary

  • Partner with the Member Center Manager to coach, develop, and lead branch employees to achieve growth goals while delivering exceptional member service.
  • Create a memorable member experience by cultivating relationships, uncovering needs, and offering tailored solutions through a consultative approach.
  • Exercise independent judgment for operational and member-impacting decisions, ensuring sound decision-making mitigates risk and provides high member service.

Matching Summary

Match Score: 85

The Texas Dow Employees Credit Union is seeking an Assistant Manager for their Member Center in Victoria, Texas, responsible for leading branch employees, enhancing member relationships, and ensuring exceptional service experiences. The ideal candidate will have 3-5 years of relevant experience in banking and member services, with a strong emphasis on coaching, problem-solving, and operational decision-making.

Skills & Requirements

Must-have

  • Exceptional member service experience
  • Coaching and developing employees
  • Problem-solving and critical thinking
  • Building strong member relationships
  • Adherence to policies and procedures
  • Operational decision-making
  • Risk mitigation

Nice-to-have

  • Proactive outreach efforts
  • Consultative sales approach
  • Community development activities
  • Positive can-do attitude

Key Requirements

  • 3-5 years of experience in Member Service, banking, new accounts, and lending
  • Progressive experience and authority with demonstrated sales goal achievement
  • High School Diploma or equivalent
  • Additional training in banking, loans, or new accounts

Work Rights

Not specified

Tailored Resume

Cover Letter