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AIA is seeking a Client Value Management Specialist to support their Client Value Management and Business Enablement teams by driving customer experience and retention initiatives, especially within Employee Benefits and pension portfolios. The ideal candidate will possess strong project management skills, a background in financial services or consulting, and an ability to translate insights into actionable plans.
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Job Summary
The role supports the Client Value Management team in developing customer experience and retention initiatives for Employee Benefits and pension portfolios.
Candidates must possess strong problem-solving skills to translate data insights into actionable recommendations and structured workplans.
AIA empowers employees to find their 'better' by supporting a mission to help customers live Healthier, Longer, Better Lives.
Matching Summary
Match Score: 75
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AIA is seeking a Client Value Management Specialist to support their Client Value Management and Business Enablement teams by driving customer experience and retention initiatives, especially within Employee Benefits and pension portfolios. The ideal candidate will possess strong project management skills, a background in financial services or consulting, and an ability to translate insights into actionable plans.
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Skills & Requirements
Must-have
5-8 years project delivery experience
Financial services or insurance background
Stakeholder coordination across functions
Business case development skills
Customer experience initiative execution
Nice-to-have
Consulting background in transformation
Digital initiative exposure and UAT support
Strong creativity and innovation orientation
Chinese language proficiency
Vendor onboarding and RFP management
Key Requirements
University graduate degree
5-8 years relevant experience
Relevant license(s) if regulated activities involved