Directeur Service & Opération H/f Résidentiel Privé Idf
KONE
Colombes, France
Service profitability management
Team leadership and development
Customer retention and satisfaction
The Director Service and Operation will lead a team of Service Supervisors and manage Service activity within their market segment, ensuring profitability and deploying strategy in line with KONE policies
Job Summary
The Director Service and Operation will lead a team of Service Supervisors and manage Service activity within their market segment, ensuring profitability and deploying strategy in line with KONE policies.
Key responsibilities include team management (skills development, safety animation, recruitment, performance evaluation), customer relationship management (retention, profitability, claims, satisfaction), quality of execution (safety, performance indicators, operational excellence), and financial management (economic performance, cost/margin objectives, cash flow).
KONE offers the opportunity to develop skills and grow within a culture based on strong human values and team spirit, with a commitment to Diversity, Equity, and Inclusion (DE&I).
Matching Summary
The Director Service and Operation will lead a team of Service Supervisors and manage Service activity within their market segment, ensuring profitability and deploying strategy in line with KONE policies.
Skills & Requirements
Must-have
Service profitability management
Team leadership and development
Customer retention and satisfaction
Operational excellence
Safety management
Nice-to-have
Continuous improvement culture
Adaptability in transformation
Strong analytical skills
Pragmatic problem-solving
Key Requirements
Minimum 6 years of experience in operations or maintenance/construction team management
Higher technical education
Experience in service or industrial maintenance sector
Proven leadership and multi-site team management experience
Strong understanding of safety and customer relations