Technical Support Analyst Ii

CSG

India
Fully remote
Level 2 support
Billing, rating and provisioning flow
Network components integration
We are looking for a Technical Support Analyst who will provide Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment

Job Summary

  • We are looking for a Technical Support Analyst who will provide Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment.
  • CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
  • Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.

Matching Summary

We are looking for a Technical Support Analyst who will provide Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment.

Skills & Requirements

Must-have

  • Level 2 Support
  • billing, rating and provisioning flow
  • network components integration
  • CSG Support Tool updates
  • Application Health Check
  • performance issues analysis

Nice-to-have

  • customer facing skills
  • team environment
  • bold thinking
  • innovative ideas
  • fearless commitment

Key Requirements

  • Bachelor's degree in Computer Science or related
  • 3-5 years of experience
  • Software industry and application support
  • Sound knowledge on Billing and Rating
  • Telecommunication environment knowledge
  • CSG products experience
  • Oracle databases & PL/SQL
  • Linux, Shell, Perl, Python
  • SOAP, REST, Tuxedo, XML
  • Incident/Problem/Change/Knowledge Management
  • ITIL accreditation

Work Rights

Not specified

Tailored Resume

Cover Letter