Customer Experience Consultant - Direct Transport

Maersk

**
Experience in logistics or shipping industry
Handling customer service transactions
Proficiency in microsoft office applications
** Maersk is seeking a Customer Experience Consultant to enhance customer satisfaction and streamline the shipment lifecycle within their logistics operations. The ideal candidate will have a background in logistics or customer service, strong communication skills, and a service-oriented mindset. **

Job Summary

  • The Customer Experience Consultant is crucial in delivering exceptional service to customers by building strong relationships throughout the end-to-end shipment lifecycle.
  • The role requires promoting digital adoption and self-service solutions to maintain reliable and consistent service delivery at scale.
  • Maersk values diversity, collaboration, and continuous learning, working with over 100,000 employees across 130 countries to shape the future of global trade.

Matching Summary

Match Score: 75

** Maersk is seeking a Customer Experience Consultant to enhance customer satisfaction and streamline the shipment lifecycle within their logistics operations. The ideal candidate will have a background in logistics or customer service, strong communication skills, and a service-oriented mindset. **

Skills & Requirements

Must-have

  • Experience in logistics or shipping industry
  • Handling customer service transactions
  • Proficiency in Microsoft Office applications
  • Good verbal and written English skills
  • Ability to work under pressure

Nice-to-have

  • Strong service mindset with urgency
  • Critical thinking and attention to detail
  • Team player skilled in diverse teams
  • Agile decision-making upon delegation
  • Upselling and cross-selling opportunities

Key Requirements

  • Exposure to logistics and/or shipping industry
  • Experience handling customer service transactions
  • Liaising with origin and destination offices preferred
  • Business knowledge/process understanding for value add

Work Rights

Not specified

Tailored Resume

Cover Letter