Staff Service Support Specialist

Boston Dynamics

Waltham, MA, USA
Base: $33.85 to $43.80 hourly; bonus/equity: annua...
Hybrid
Customer service phone and email
Crm data entry and processing
Coordinate service tickets and tasks
You will be instrumental in helping us achieve our goal by maximizing productivity and uptime for both internal and external customers through the creation of world-class customer experience from contact to completion

Job Summary

  • You will be instrumental in helping us achieve our goal by maximizing productivity and uptime for both internal and external customers through the creation of world-class customer experience from contact to completion.
  • Day to day activities include: Field incoming service requests directly from our customers via phone and e-mail, adding all relevant and critical data into our CRM for advanced tracking and processing.
  • Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure.

Matching Summary

You will be instrumental in helping us achieve our goal by maximizing productivity and uptime for both internal and external customers through the creation of world-class customer experience from contact to completion.

Salary

Base: $33.85 to $43.80 hourly; Bonus/Equity: annual bonus structure; Benefits: medical, dental vision, 401(k), paid time off

Skills & Requirements

Must-have

  • Customer service phone and email
  • CRM data entry and processing
  • Coordinate service tickets and tasks
  • Liaise with other departments
  • High attention to detail

Nice-to-have

  • Empathy and responsiveness
  • Work in large teams
  • Self-motivation and time management
  • Working knowledge of CRM

Key Requirements

  • Eligible to work in the United States
  • Ability to work in large teams
  • Communicate effectively across levels and time zones

Work Rights

Eligible to work in the United States

Tailored Resume

Cover Letter