Reservation Agent

Sofitel Sydney Wentworth

Preston, Australia
On-site
Fluent oral and written english
Full australian work rights required
Strong computer skills including microsoft office
This role serves as the first point of contact for guests, managing room inquiries, bookings, confirmations, and cancellations

Job Summary

  • This role serves as the first point of contact for guests, managing room inquiries, bookings, confirmations, and cancellations.
  • The position offers opportunities to maximize revenue through proactive up-selling of rooms, packages, and promotions.
  • Employees enjoy benefits including a free on-site car park, discounted rates at Accor hotels worldwide, and access to learning programs.

Matching Summary

This role serves as the first point of contact for guests, managing room inquiries, bookings, confirmations, and cancellations.

Skills & Requirements

Must-have

  • Fluent oral and written English
  • Full Australian work rights required
  • Strong computer skills including Microsoft Office
  • Ability to multitask with attention to detail
  • Flexibility to work various shifts including weekends

Nice-to-have

  • Knowledge of OPERA PMS system
  • Previous hotel reservations experience
  • Additional language skills
  • Passion for sales and promotions
  • Friendly and outgoing personality

Key Requirements

  • Full Australian work rights mandatory
  • No sponsorship available
  • Experience in reservations or customer service preferred

Work Rights

Must have full Australian work rights

Tailored Resume

Cover Letter