Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity
Job Summary
Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity.
Conduct basic research using government, law enforcement, and open-source systems, accurately documenting calls, tips, and findings in government systems.
Prepare and route reports to the appropriate field offices or agencies, escalating urgent or actionable information as needed while following established procedures, policies, and data privacy requirements.
Matching Summary
Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity.
Salary
$16 an hour; Not specified; Not specified
Skills & Requirements
Must-have
Handle inbound calls and online tips
Gather and document information
Conduct basic research
Accurate documentation in government systems
Follow established procedures and policies
Provide professional customer service
Nice-to-have
Demonstrable sense of urgency
Proactive support and process improvement
Switch gears at a moment's notice
Work independently with minimal supervision
Key Requirements
3+ years of call center experience
Associate’s degree required
Experience resolving complex stakeholder issues
Proven ability to manage multiple tasks
Strong multitasking skills
Comfortable working with diverse stakeholders
Strong analytical, research, and problem-solving skills
Excellent verbal and written communication skills
Active listening skills and sound judgment
Experience supporting or training new representatives
Ability to generate ad-hoc reports
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office