Premium Onboarding Delivery Manager

Planet

London, United Kingdom
Hybrid
End-to-end onboarding journey
Technical readiness and compliance
Project planning and reporting
You will lead the end‑to‑end onboarding journey for Planet’s premium merchants and partners, acting as the central point of coordination across internal teams and external stakeholders

Job Summary

  • You will lead the end‑to‑end onboarding journey for Planet’s premium merchants and partners, acting as the central point of coordination across internal teams and external stakeholders.
  • Your work will shape a seamless, high‑quality onboarding experience that sets merchants up for long‑term success.
  • Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Matching Summary

You will lead the end‑to‑end onboarding journey for Planet’s premium merchants and partners, acting as the central point of coordination across internal teams and external stakeholders.

Skills & Requirements

Must-have

  • End-to-end onboarding journey
  • Technical readiness and compliance
  • Project planning and reporting
  • Issue resolution and risk management
  • Seamless operational handover

Nice-to-have

  • Customer-centric approach
  • Adaptability and problem-solving
  • Building rapport and collaboration
  • Growth mindset and feedback reception

Key Requirements

  • Excellent English knowledge
  • Previous account management/client success experience
  • Ability to build rapport and collaborate

Work Rights

Not specified

Tailored Resume

Cover Letter