Junior Team Leader – Training & Project Support With Italian And French/german M/f/d

Capita (digital)

Sofia, Bulgaria
Italian language fluency c1
French or german language fluency c1
Customer associate performance management
Drive the quality and quantity of outputs from assigned customer associates, ensuring they develop specialist knowledge and process proficiency

Job Summary

  • Drive the quality and quantity of outputs from assigned customer associates, ensuring they develop specialist knowledge and process proficiency.
  • Manage team performance through target agreements, reviews, and adherence to standards, while also planning and conducting training sessions.
  • Benefit from a multinational environment, food stamps, additional medical insurance, and opportunities for skill development and career growth.

Matching Summary

Drive the quality and quantity of outputs from assigned customer associates, ensuring they develop specialist knowledge and process proficiency.

Skills & Requirements

Must-have

  • Italian language fluency C1
  • French or German language fluency C1
  • Customer associate performance management
  • Quality assurance and control
  • Employee performance reviews

Nice-to-have

  • Multinational work environment
  • Positive and friendly atmosphere
  • Employee network groups access
  • Career development opportunities

Key Requirements

  • At least 1 year relevant experience
  • Italian C1
  • French or German C1
  • English B2+

Work Rights

Not specified

Tailored Resume

Cover Letter