Partner with enterprise customers to transform how work gets done using content and AI, serving as a strategic advisor and operator
Job Summary
Partner with enterprise customers to transform how work gets done using content and AI, serving as a strategic advisor and operator.
Own the post-sales relationship for a portfolio of enterprise customers, focusing on driving measurable business outcomes and long-term value realization.
Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement, and executive engagement.
Matching Summary
Partner with enterprise customers to transform how work gets done using content and AI, serving as a strategic advisor and operator.
Skills & Requirements
Must-have
Enterprise customer relationship management
Drive measurable business outcomes
AI-powered use case identification
Strategic adoption business reviews
Cross-functional team collaboration
Voice of the customer insights
Nice-to-have
Growth mindset
Curiosity about business operations
Comfort navigating ambiguity
Motivated by driving real outcomes
Key Requirements
3+ years in Customer Success, Account Management, or Solutions Consulting in SaaS
Experience with enterprise customers and senior stakeholders
Hands-on experience with modern AI platforms and tools
Comfort navigating technical and business conversations