Soho Support Supervisor - Member Services - (remote - Miami Based)

Sohohouseco

Miami, FL, United States
Not specified; benefits: medical, dental, vision, ...
Fully remote with occasional in-person onboarding and team days in miami.
Remote work from miami area
Supervisory experience in customer service
Luxury hospitality or premium service background
Soho House is hiring a Member Services Supervisor for a fully remote position based in Miami. The role involves overseeing the customer service team, driving performance metrics, and ensuring exceptional service delivery while managing escalated inquiries and fostering team development

Job Summary

  • This fully remote role requires residency in the Miami Beach area while supporting high-profile Houses across New York and Los Angeles.
  • The supervisor will drive key performance targets including a 95% answer rate and a 4+ CSAT score through effective team coaching.
  • Full-time employees are eligible for comprehensive benefits including medical, dental, vision, and a 2% 401K match.

Matching Summary

Match Score: 85

Soho House is hiring a Member Services Supervisor for a fully remote position based in Miami. The role involves overseeing the customer service team, driving performance metrics, and ensuring exceptional service delivery while managing escalated inquiries and fostering team development.

Salary

Not specified; Benefits: Medical, Dental, Vision, 401K with 2% match; Paid Time Off included

Skills & Requirements

Must-have

  • Remote work from Miami area
  • Supervisory experience in customer service
  • Luxury hospitality or premium service background
  • CRM system proficiency (Salesforce)
  • Reservation system experience (OpenTable)
  • Knowledge of Miami employment laws

Nice-to-have

  • Experience supporting international customers
  • Background in membership management
  • Exposure to seasonal workforce coordination
  • Previous remote or hybrid work experience
  • Creative problem-solving skills

Key Requirements

  • Previous supervisory or team leadership capacity
  • Basic knowledge of Miami employment practices
  • Fluent English verbal and written communication
  • Solid understanding of GDPR and data protection

Work Rights

Must be based in Miami area

Tailored Resume

Cover Letter