The champion of the service within ISG who closely partners with business and product teams in maintaining and uplifting the quality of a business service
Job Summary
The champion of the service within ISG who closely partners with business and product teams in maintaining and uplifting the quality of a business service.
Responsible for strategic service lifecycle management of multiple platforms and services in the following areas -- Charging, Billing, and Collections, aiming to exceed service commitments to stakeholders and to maximize investments.
The role leads the definition and execution of the service strategy, the prioritization of demands and service improvement initiatives.
Matching Summary
The champion of the service within ISG who closely partners with business and product teams in maintaining and uplifting the quality of a business service.
Skills & Requirements
Must-have
service lifecycle management
stakeholder management
service strategy definition
demand prioritization
continuous service improvements
Nice-to-have
passion for making a difference
voice of the customer
strategic thinking
collaboration with cross-functional teams
Key Requirements
at least 5 years hands-on service delivery work experience
service design experience
service lifecycle management experience
API lifecycle management and governance experience