Sr. It Manager - Enterprise It Operations Center

Federal Reserve Bank

Unknown, Unknown, US
Base: $149,200 - $205,150 annually; bonus/equity: ...
Onsite
Managed service provider oversight
Itil, itsm, and sdlc frameworks
Agile methodology
The Federal Reserve Bank is seeking a Senior IT Manager for their Enterprise Operations Center, responsible for overseeing service delivery from managed service providers and ensuring operational effectiveness. The ideal candidate will have extensive IT management experience, strategic vendor oversight capabilities, and strong leadership skills

Job Summary

  • The Senior Manager is responsible for the delivery of services from the Operations Center managed service provider, ensuring contractual and operational objectives are met.
  • This role involves setting strategy, service levels, KPIs, and metrics, and leveraging vendor relationships to adjust service offerings and institute operational efficiencies.
  • The Federal Reserve Bank offers a comprehensive benefits package including tuition assistance, generous paid time off, health care benefits, child and family care leave, professional development, a 401(k) match, and a pension.

Matching Summary

Match Score: 85

The Federal Reserve Bank is seeking a Senior IT Manager for their Enterprise Operations Center, responsible for overseeing service delivery from managed service providers and ensuring operational effectiveness. The ideal candidate will have extensive IT management experience, strategic vendor oversight capabilities, and strong leadership skills.

Salary

Base: $149,200 - $205,150 annually; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Managed service provider oversight
  • ITIL, ITSM, and SDLC frameworks
  • Agile methodology
  • Vendor relationship management
  • Service Level Agreements (SLAs)
  • Budget management and expense tracking

Nice-to-have

  • Strategic partner to customers
  • Cross-functional relationship building
  • Conflict resolution and negotiation
  • Continuous service improvement

Key Requirements

  • 4+ years people leadership in IT
  • 10+ years cumulative IT experience
  • U.S. Citizenship or 3+ years Permanent Resident status
  • Government security investigation eligibility

Work Rights

U.S. Citizenship or Permanent Resident

Tailored Resume

Cover Letter